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How cuangila Handles Your Personal Data

Your account data stays under our care — we collect only what we need to run your account, process payments through DANA, OVO, and GoPay, and keep your sessions secure.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteCookie controlsContact us to update your data

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to delete an account, or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through live chat on the platform, by email at the address shown in your account settings, or through the in-app help centre. Response times depend on the nature of your request — data access requests are handled in the order they arrive.

Team online

Live Chat

Open the chat icon on any page inside your account. Describe your privacy request clearly and our team will log it and follow up.

Email Support

Send your data access or deletion request to the email address listed under your account settings. Include your registered phone number for faster verification.

In-App Help Centre

Navigate to Help inside the app, then select Account and Privacy. You can submit a written request directly from there without leaving the platform.

What We Collect and Why It Matters

cuangila Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with cuangila, we collect the details you provide directly — your name, email address, phone number, and the e-wallet identifiers you link for transactions through DANA, OVO, or GoPay. We also collect session data automatically: device type, IP address, browser version,

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and pages visited. This helps us detect unusual login activity, verify that payment requests match your registered wallet, and keep your account accessible only to you. We do not sell your personal data to third parties. Data shared with payment processors — such as the wallet
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token passed during a GoPay or OVO transaction — is used only to complete that transaction and is handled under those processors' own privacy terms. For account communications and support, we may retain message history to resolve disputes or trace a missed deposit. How long we
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keep your data depends on the type: active account data is held while your account remains open; transaction logs are kept for the period required by the applicable jurisdiction. Access to our service and the handling of your data is subject to local law and available
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only where local regulations permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply technical measures across every layer where your data moves — from the moment you enter your DANA or OVO details to the point a withdrawal is confirmed. Encryption, session tokens, and access controls are part of how the account infrastructure runs. Below are four areas we take seriously.

Encrypted Payment Data

Your wallet details — DANA account number, OVO or GoPay token — are encrypted in transit and never stored as plain text. Payment data is passed to the processor and not retained in raw form on our side.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can adjust cookie preferences through your browser settings at any time.

Data Retention Policy

Active account data is held while your account is open. If you close your account, we retain transaction logs only for the period required under applicable local law before deletion.

Access Request Process

You have the right to ask what data we hold about you and to request corrections or deletion. Submit your request via live chat or email; we will verify your identity before processing.

Privacy Policy — Common Questions Answered

These are the questions we hear most often about how your data is managed, what rights you have, and how to act on them. Availability of certain rights depends on local law and the region where you access the service.

We collect your name, email, phone number, and the e-wallet identifiers you register — such as your DANA or OVO number. We also log device and session data automatically when you use the platform.

We do not sell your data. Payment processors like those handling GoPay or DANA transactions receive only what is needed to complete your transaction, under their own privacy terms.

Contact support via live chat or the email address in your account settings. State clearly that you want a data access request. We verify your identity before sending any records.

Yes. Submit a deletion request through live chat or email. Transaction logs may be kept for the period required by applicable local law before full deletion is completed.

Wallet tokens are encrypted in transit and not stored as plain text on our servers. Only the minimum data needed to process or verify a transaction is passed to the payment processor.

We use session cookies to maintain your login and analytics cookies to monitor page performance. You can manage or disable cookies through your browser settings without losing your account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How cuangila Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

In-App Help Centre

Data Handling, Cookies and Account Security

Encrypted Payment Data

Cookie Controls

Data Retention Policy

Access Request Process

Privacy Policy — Common Questions Answered

01 What personal data does cuangila collect when I create an account?

02 Does cuangila share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask cuangila to delete my account and personal data?

05 How are my DANA, OVO, and GoPay wallet details protected?

06 How does cuangila use cookies and can I turn them off?

Privacy Policy

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