Reference

What You Agree To When You Use cuangila

These terms set out the rules that apply to your account, your transactions, and how we handle disputes — covering everything from how you open an account to how withdrawals are processed via DANA, OVO, or GoPay.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal and deposit conditionsAccount suspension policyDispute and contact process
cuangila What You Agree To When You Use cuangila
HOW WE OPERATE

How We Apply and Enforce These Terms

We apply these terms consistently across all accounts. If there is ever a conflict between what you understood and what our records show, we go back to the transaction logs and account history — not assumptions. Here is how we handle the key areas that matter most to you.

Account Security

Your account is protected with login verification. If you notice unusual access, report it immediately through live chat so we can freeze activity and review your account logs.

Data Handling

We store only the information needed to run your account and process payments. Wallet data for DANA, OVO, and GoPay is handled according to each provider's data terms alongside ours.

Terms Revisions

When terms change, the revision date is updated at the top of this page. Continued use of your account after that date means you have accepted the revised version.

Dispute Resolution

Disputes tied to transactions or account actions are reviewed by our team. Contact us via email with your account details and the specific transaction or decision you are questioning.

TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or if you believe your account has been actioned in a way that conflicts with what's written here, contact us directly. We handle terms-related queries through live chat and email. Our team reviews account-specific disputes and can walk you through what triggered any action on your account.

Team online

Live Chat

Reach our support team through the live chat window in your account dashboard. This is the fastest path for terms clarification or urgent account queries.

Email Support

Send a detailed message to our support email for account disputes or formal terms inquiries. Include your registered account details so we can respond accurately.

Account Help Centre

Our help centre covers common terms questions — payment conditions, account suspension reasons, and how to request a review of any decision made on your account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account use, wallet conditions, and what happens if something goes wrong.

Yes. Our terms apply to all transactions on your account regardless of which wallet you use. DANA, OVO, and GoPay also carry their own separate terms that run alongside ours.

Access to cuangila depends on local law and eligible regions. If we detect account activity from a restricted area, we may suspend the account pending a review of your registration details.

We update the terms when needed and note the change date on this page. Continuing to use your account after a revision is treated as acceptance of the updated terms.

Contact us via email or live chat with your account ID and the specific action you are disputing. Our team reviews the account logs and responds with a clear explanation of what occurred.

Sharing your account, providing false registration details, or attempting to manipulate any feature of the platform are all breaches. Any confirmed breach may lead to account suspension or permanent closure.

No. The same terms apply whether you access your account on mobile or desktop. Device type does not change your obligations or the rules that govern your transactions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.